Please find below the refund policy provided by Endeavor Streaming, Rogers and Videotron regarding the webcasts of the postponed games for the month of October.
- For users wishing to cancel their All-Access Monthly Package: Users will receive 1/30th of the subscription price paid, times the number of days remaining in their monthly cycle. Given the exceptional circumstances resulting from the COVID-19 pandemic, refunds for the month of October 2020 will be calculated as of October 14th, the day the QMJHL announced that the East and West Division teams would postpone their games scheduled before October 28th. All refund requests must be sent by email to firstname.lastname@example.org.
- For users wishing to continue their All-Access Monthly Package subscription, but seeking compensation for postponed games: Each such user will receive a refund/credit of 25% off their current month’s subscription price. Given the exceptional circumstances resulting from the COVID-19 pandemic, this credit will be applied proactively (for the ensuing month only, November in this case) for all customers who purchased their packages prior to October 20th of 2020.